Customer Care
We want you to love what you ordered. If something isn't right — the fit, the colour, the style — we'll make it right. Free returns on all UK orders within 90 days. No forms, no friction, no questions asked.
Start your return
Email us at returns@munira.co.uk with your order number and the item(s) you'd like to return. We'll respond within one working day with a prepaid return label.
Pack your item
Repack the item in its original packaging if possible. Include the delivery note or a note with your order number inside the parcel. Items must be unworn, unwashed, and with all tags still attached.
Drop it off
Print the prepaid return label and attach it to your parcel. Drop it at your nearest Royal Mail post office or collection point. Keep your proof of postage receipt until your refund is confirmed.
Find your nearest drop-off →Receive your refund
Once we receive and inspect your return, we'll process your refund within 5 working days. You'll receive a confirmation email. Refunds are issued to your original payment method.
Request an exchange
Email returns@munira.co.uk with your order number, which item you'd like to exchange, and what size or colour you'd like instead. We'll check availability and confirm within one working day.
Send back the original
We'll send you a prepaid return label. Once we receive the original item, we'll dispatch your replacement immediately. UK exchanges are completely free — no additional postage charge.
Receive your new piece
Your replacement will be dispatched within one working day of receiving your return and will arrive within the standard delivery window of 3–5 working days.
| Type | Window | Cost | Refund method |
|---|---|---|---|
| UK standard return | 90 days from delivery | Free | Original payment method |
| UK exchange / size swap | 90 days from delivery | Free | Replacement item dispatched |
| International return | 60 days from delivery | Customer pays | Original payment method |
| Faulty or incorrect item | Any time | Free | Full refund or replacement |
| Sale items | 30 days from delivery | Free | Store credit or exchange only |
If you believe your item is faulty or was received incorrectly, these conditions do not apply. Please contact us directly and we will resolve it.
International customers are responsible for return postage costs. We recommend using a tracked service — we cannot be responsible for returns lost in transit. Once received, refunds are processed within 5 working days to your original payment method.
The return window for international orders is 60 days from the date of delivery. Please email returns@munira.co.uk to initiate your return and receive the correct return address.
We're here to help
Still have questions?
Our team responds to all emails within one working day.